Returns Policy

At The Belly Well, we want you to shop with confidence. That's why every Belly Well includes a 5-Day Home Trial, giving you the opportunity to experience it in the comfort of your own home.

5-Day Home Trial

From the day your Belly Well is delivered, you'll have 5 days to decide if it's right for you.

Love it?
Keep it and enjoy your new favourite place to rest, relax and unwind during pregnancy and postpartum.

Changed your mind?
You may return your Belly Well within 5 days of delivery for a full refund, provided it meets the return conditions below.

Return Conditions

To be eligible for a return under our 5-Day Home Trial:

Your return request must be submitted within 5 days of delivery.
The product must be returned in its original condition.
The cover, inner liner and any included accessories must be returned.
All bean bag filling or beads must be removed before shipping.
The product must be clean and free from stains, odours, pet hair or damage.
The product must not have been altered, modified or washed.

Once your return has been approved, The Belly Well will provide a prepaid return shipping label.

If a returned product does not meet these conditions, we may refuse the return or apply a reasonable deduction from your refund where permitted by law.

How to Start a Return

To request a return, please email hello@thebellywell.com within your 5-day trial period.

Please include:

Your order number
Your full name
The reason for your return

Our Customer Care team will provide return instructions and a prepaid return shipping label.

Please do not send your product back without contacting us first.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If your return is approved, your refund will be processed to your original payment method.

Please allow:

2–5 business days for us to inspect and process your return.
3–10 business days for your bank or payment provider to complete the refund.

Original shipping charges (where applicable) are non-refundable unless required by applicable consumer law.

Faulty, Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If your product arrives damaged, is faulty, or you receive the incorrect item, please contact us within 7 days of deliveryat hello@thebellywell.com.

Please include:

Your order number
A description of the issue
Clear photographs of the product and packaging

Where appropriate, we'll arrange a repair, replacement or refund in accordance with applicable consumer protection laws.

Australian Consumer Law

Nothing in this Returns Policy excludes or limits your rights under the Australian Consumer Law.

Our products come with guarantees that cannot be excluded under Australian law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Questions?

If you have any questions about our Returns Policy, please contact our Customer Care team at hello@thebellywell.com. We're always happy to help.